FAQ

• How do I order online?
  
• Can I order by mail or fax?
• How do I know that my order went through?
• Why don't I receive your confirmation email after I have made a purchase order?
• What if the goods delivered are not working well?
• What is the procedure for a refund/replacement?

How do I order online?

Please refer to How to Order.

Back to top

Can I order by mail or fax?

Yes, we accept orders by mail and fax. For details please refer to How to Order.

Back to top

How do I know that my order went through?

We always send out confirmation email once we have received your purchase order. You can also check your order status anytime by login to this website with your email and password.

Back to top

Why don't I receive your confirmation email after I have made a purchase order?

Because of your email sever configuration, the email might have gone to your Trash or Bulk folder.

If you still cannot locate the confirmation email one (1) working day after making the purchase, please email or call us immediately and we shall assist you.

Back to top

What if the goods delivered are not working well?

We provide our customers with 100% money back guarantee if they are not satisfied with our products. You can email or contact us to get a refund or replacement for the faulty goods that you have received.

Back to top

What is the procedure for a refund/replacement?

You will be required inform us and return the faulty goods within thirty (30) days of the delivery. Please allow 3-8 weeks for us to process the replacement or refund for the faulty goods. For more details, please refer to our Returns Policy

Back to top